THERAPY FREQUENTLY ASKED QUESTIONS
WHERE SHOULD I BE LOCATED DURING MY TELEHEALTH SESSION?
We recommend clients take their Telehealth Sessions from a private and safe environment. Most clients take their call from their home. If you decide to hold your session from another location, please give the address to your provider. You can take your session in your car but you cannot be driving. All sessions need to stay within your state of service.
HOW SHOULD I DRESS?
We encourage our clients to dress in a matter they would be comfortable. Additionally, we expect our clients to be fully dressed in clothes they would be comfortable wearing in a therapy office environment.
HOW LONG IS MY SESSION? HOW OFTEN WILL I MEET WITH MY THERAPIST?
Sessions are 53 minutes. As an example, if your session is to begin at 1:00pm, you can expect to to conclude at approximately 1:53pm. Most clinicians are providing therapy for the first 50 minutes and spend the remaining time on scheduling, insurance, payment, etc.
Treatment frequency will be discussed with your provider in the very first session and will be discussed throughout treatment. Most clients prefer to start therapy either weekly or bi-weekly. Please communicate your preferences with your provider.
HOW MUCH DO I OWE? HOW DO I PAY? HOW DO I GET STATEMENTS?
Prior to starting sessions, clients should contact their insurance provider and ask,
“What are my mental health benefits?”
If you are a Self Pay client, your rate will be confirmed and communicated by our administrative team before starting sessions by your provider.
We require all clients to put a credit card on file to establish a simple and consistent payment schedule. If you have an Health Savings Account Card you welcome to put that on file in addition to your credit card. Please talk to your provider if you need assistance in setting up your card.
All statements and bills are provided through electronic mail to the email address you have provided us.
DO YOU TAKE MEDICARE AND MEDICAID?
Licensed clinicians at Aurora Health Services are not credentialed with Medicare or Medicaid. This does include commercial insurances that are funded by Medicare or Medicaid. If you have one of these insurances, we would be thrilled to introduce you to one of our Counseling Interns who are seeing clients without cost per their educational requirements or refer you to a local agency that is established with the state.
I’M RUNNING LATE, WHAT SHOULD I DO? WHAT IF I NEED TO CANCEL?
Please communicate any tardiness or cancelation with your provider. In a non emergency situation, we expect all clients to communicate cancelations with no less than 24 hours notice.
If you are later than 15 minutes past your scheduled start time, the appointment must be
rescheduled. Effective 9/15/22:
Late Cancel Fee: $75.00 (Client has cancelled session without 24 hours notice, non emergency)
No Show Fee: $125.00 (Client did not communicate cancelation before 15 minutes past start time. e.g. Session is at 1:00 pm. Cancelation was not informed of before 1:15 pm).
WHAT IF I NEED MY THERAPIST SOONER THAN MY NEXT SCHEDULED SESSION?
You are always welcome to request a sooner session by contacting your provider or texting/calling 412-996-9100. In an emergency situation, please contact a crisis line or dial 911.
RE-SOLVE at (888) 796-8226 or the National Suicide Prevention Lifeline at 1.800.273.TALK
WHAT ELSE SHOULD I KNOW BEFORE STARTING THERAPY?
Don’t be nervous!
This is the beginning of something great!
Don’t be afraid to communicate your needs with your provider. Please abstain from being under the influence of any substances during your scheduled appointment.
WHAT IF I DON’T CONNECT WITH MY THERAPIST?
If you don’t feel like your assigned provider is a good fit for your needs, we recommend discussing it with them. If after this, you still do not feel that the therapeutic relationship can blossom, you are welcome to request a new provider by calling 412-996-9100. Please be advised that it may not be an immediate transfer depending on insurance and scheduling.
WHY DO PEOPLE SEEK THERAPY?
There's a multitude of reasons, here are a few reasons:
Addiction, Depression, Anxiety, Grief, Eating disorders, Stress, Phobias, Relationships, Sleep issues, Anger, Family problems, Mental health issues, PTSD, Self-awareness, Transitions and goals, Abuse, Adjusting to adulthood, Confidence, Coping mechanisms, Going to therapy, Illnesses, ADHD, Alter negative behaviors, Difficult life events
We're glad you're here :)